Refunds

Requesting a refund

For a paid purchase, contact nafk259@gmail.com with your purchase email, transaction or receipt number, purchase date and a short description of the issue. Do not send full card details, passwords or subscription recovery keys.

For a purchase processed by Paddle, you may also request a refund directly through Paddle Buyer Support or the support link in your receipt.

Eligibility

Refunds are available where required by applicable consumer law, including qualifying withdrawal rights and remedies for defective or materially misdescribed software. These rights are not limited by this policy.

For other requests, please contact us within 14 days of the payment. Requests are reviewed individually; submitting a request does not guarantee approval. Tell us about duplicate charges, accidental renewals or technical problems so we can investigate. Requests outside this period will still be considered where legal rights or billing errors apply.

For transactions processed by Paddle, its Refunds and Buyer Terms also apply. Any greater mandatory consumer protection prevails.

Cancellation is separate

You may cancel future subscription renewals at any time through the billing link in your receipt. Normally, cancellation leaves Plus active until the end of the paid period and does not automatically refund that payment. Request a refund separately if applicable. Contact us if you need help cancelling.

After approval

The payment provider returns approved refunds to the original payment method where possible. Processing and bank posting times vary; your payment provider will confirm the details. Refunded Plus access may end, and the Free plan remains subject to its monthly allowance.